Job Description:
- In charge of the Team maintaining BI Applications / API Management in operational condition
- General Knowledge on BI / API applications from EMEA Scope (Apigee / Qlik / Splunk / MS SQL Server / Azure / SAP BO)
- Fluent in SQL and able to follow the data between different systems
- Ensure deep analysis is well managed by Level 3
- Resolution process and communication to end user through mail, phone call and Ticket update
- Participation in crisis cells for high business impacts (ad hoc communication ..)
- Ensure continuous improvement
- Shift left proposition: Create procedures for Ticket resolution at levels L1 and L2 – Training
- Ensure Documentation maintenance
Job Qualification
- Skills:
- Customer oriented good communication (written, oral)
- Organizational competence, Pressure Management, Priority Management…
- General knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures and links inter-application.
- Update his/her knowledge regularl
- Technical skills expected:
- Fluent in SQL
- Experienced on SAP BO / Azure Databricks / Azure Datafactory
- API / BI skills
- API First / Apigee / AWS Skills
- Knowledge on traditional BI (SQL / SSAS / SSIS / SSMS / Qlikview / QlikSense )
-
Managed multiple high priority initiatives in a fast paced, highly technical environment Experienced with any ticketing system
- ITIL certified is a plus: Request / Incident / Problem / Knowledge management / Change
- Language: English fluent
Applications Scope:
- BI Finance:
- Financial Reporting Apps (EMA/COCA, SARI): SQL Server + Qlikview
- Accounting Reporting App (WebSAFIRE): SQL Server + Qlikview
- Billing Reporting Apps (CFM Reporting, ORC): SQL Server + Qlikview
- BI Manufacturing:
- Returns Management App (REVERS): asp.NET + SQL Server
- Returns Reporting App (WAVE): SQL Server + Qlikview
- Production Reporting Apps (LDC, ILDC): SSAS, SSIS, SQL Server
- Other BI:
- New BI: Data Lake Amazon S3 – ElasticSearch / Talend / APIGEE API World Wilde usage:
- Brazil – Commercial ERP
- AMERA (Asia + Middle East Zone) – Full IT API Scope
- Factory Calculator (Lens Shape Viewer)
- European Digital Strategy – B2B
- European Data Strategy – Full European Ordering Tracking Data
- EDEN Applications – BI Group Solution: Netezza / Qlikview
- Functional Applicative Monitoring Ordering App (MONKEY): Qlikview
- Ordering Reporting App AS400 (RESO): Qlikview
- Ticketing Analysis Tool: Qlik Sense + SQL Server
- CFM TNR Tool: SQL Server + Qlikview
